Here For You
Is the Bezel I want to buy compatible with my TV?
Currently, the bezels are only compatible with the 32" The Frame or 2021 The Frame TVs (LS03A)
How long will it take for my Bezel to be delivered?
UK SHIPPING ONLY
If you’ve ordered a Standard Bezel, your order will be dispatched within 2 days. You can expect to receive your Frame within 2-4 working days after dispatch.
You’ll be able to keep track of your order once you receive an email from the courier letting you know that your bezel has been dispatched and is on its way to you.
Custom Bezels are made to order and will take up to 21 working days to customise. Once your order is ready for dispatch, we’ll email you to let you know and you can expect your product to be delivered within 2-4 working days.
Please note: Orders that have reached one week into production cannot be cancelled.
Do I have to pay for the postage if I return my Bezel?
Customers will need to pay any postage charges when returning a frame.
What is the returns period?
After requesting your refund, you must return your Frame to us within 14 days.
If your product is faulty and you notify us within 14 days of delivery, by calling our support team on 0330 0545 022.
You will be asked to provide images of the fault/damage. Upon verification of fault/damage a replacement will be sent out.
How do I return my Bezel?
To return a product(s), please use the contact form on the SUPPORT page, or call our Customer Service Team directly.
Please provide us with your order number, the details of the product that you want to return and the reason for your return.
Please note: You will need to do this within 14 days of receiving your unwanted product(s). Once we have received your returned order, we will process a refund or exchange as set out on the Terms and Conditions. Any postage fees that are incurred when returning the product must be paid by the customer.
If I return an item, when will I receive my refund?
When processing a return, you will have 14 days to return the item.
Once we have received your return your refund will be actioned within 3-5 days.
Please allow 5-7 working days for your card issuer to return the funds to your account.
Can I change my order?
All orders will be processed at 5pm on a daily bases, if you wish to change your order, please call our customer support team who will be able to amend your order.
Any changes requests after 5pm will not be able to be actioned and you will have to wait for the order to be delivered to instigate a return.
Customised orders once placed are not be able to be changed.
All orders that are one week into production are not able to be cancelled.
Can I cancel my order
To cancel your order, please contact our Customer Care Team on 0330 0545 022 who can support you.
Plastic Bezel Orders are processed after 5pm everyday, if your order has already been processed and dispatched you will need to wait for it the be delivered and then start a return claim via our support team.
Customised orders that are one week into production cannot be cancelled and must follow the same returns process once delivered.
I'm having issues making my payment
If your card is declined or you're having trouble making your payment, try using a different card or contact your payment provider.